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Privacy Policy

Effective 1st Jul 2025 · Fuzzapp Solutions Private Limited

In short: we use your location and hashed contacts only to run Fuzz for you. We never sell your data or share it with advertisers. You can delete your account and data at any time. Read the plain-language version

1. Introduction

This Privacy Policy outlines how Fuzzapp Solutions Private Limited ("Fuzz," "we," "our," or "us") collects, uses, shares, and safeguards your personal data when you use our website (https://fuzzapp.io), mobile application ("App"), or associated services. By using our platform, you consent to the practices described in this policy.

Fuzz is committed to protecting your privacy and handling your data in an open and transparent manner in accordance with applicable data protection laws including the Information Technology Act, 2000 (India), GDPR, and CCPA as relevant.

2. Data We Collect

Fuzz respects your privacy. This policy explains what personal data we collect—including contacts and location—and how it’s used to enhance your experience.

a) Information You Provide

  • Name, email, mobile number
  • Demographic details (e.g., age, gender identity, LGBTQ+ preferences)
  • Profile photos and bio
  • Profile photos and bio
  • Feedback, customer support inquiries
  • Messages and chats within the app

b) Automatically Collected Data

  • IP address, device ID, OS type
  • App usage patterns and interaction logs
  • Crash reports and performance diagnostics
  • Contact data
    If you permit contact access, we collect hashed versions of phone numbers (not names) to match which of your contacts are already on Fuzz. This data is encrypted and transmitted to server and never shared with any third-party adverstisers.
  • Location data (foreground and background)
    Fuzz collects your precise GPS coordinates periodically to show nearby contacts, shared trails, and trail-based insights. This data is uploaded to our servers and stored securely.

c) Third-Party Sources

  • App stores (purchase metadata)
  • Analytics services (Google Analytics, Firebase)
  • Social login providers (if enabled)

3. Use of Personal Data

We use your data to:

  • Provide, personalize, and improve our services
  • Facilitate location-based matchmaking
  • Ensure safety and prevent abuse
  • Process subscriptions and in-app purchases
  • Offer customer support and notify users
  • Run analytics, monitor app performance
  • Comply with legal obligations

4. Sharing of Data

We do not sell your personal information. We may share data with:

  • Vendors providing hosting, analytics, customer support
  • Payment processors (e.g., Razorpay, Apple/Google Pay)
  • Law enforcement or regulators when legally obligated
  • Affiliates or successors in case of corporate transactions
  • Other users, only when you explicitly opt to share content or location

5. Purpose of Contacts & Location Data Collection

This data is encrypted & transmitted to our servers only if you opt in and is never shared with third-party advertisers.

  • To identify which of your contacts are already on Fuzz.
  • To help you discover which friends are nearby.
  • To generate personalized insights and movement timelines.
  • To improve app features and performance.

You can manage permissions in your device settings.

6. Use of Location

Fuzz relies heavily on GPS data for proximity alerts. You agree to:

  • Share real-time location for app functionality
  • Allow background access (optional, for best performance)
  • Understand location precision may vary based on device and conditions

You can manage permissions in your device settings.

7. Data Retention

  • Personal data is stored as long as your account is active.
  • Inactive data is deleted or anonymized within 12 months.
  • You may request deletion at any time by contacting us.

8. Cookies and Tracking

Fuzz uses cookies, SDKs, and pixels for:

  • Session management
  • User preferences
  • Behavioral analytics
  • Conversion tracking

You may control cookie preferences through your browser or device settings.

9. Children’s Privacy

Fuzz is not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a child is using Fuzz, contact us for prompt removal.

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Delete your data (“Right to be Forgotten”)
  • Withdraw consent for data processing
  • Object to or restrict certain processing

To exercise these rights, email support@fuzzapp.io.

11. Data Security

We implement:

  • SSL encryption for data in transit
  • Encrypted storage on secure cloud infrastructure
  • Regular security audits and monitoring

No system is 100% secure. We urge users to use unique passwords and report suspicious activity.

12. International Transfers

Your data may be stored or processed outside India. We ensure compliance using:

  • Standard Contractual Clauses (SCCs)
  • Data protection agreements with third parties

13. Changes to This Policy

We may revise this policy periodically. We will notify users via the app or email when material changes occur. Continued use implies acceptance.

14. Grievance Redressal & Contact

In compliance with Indian IT Rules:

  • Grievance Officer: [Insert Name]
  • Grievance Email: grievance@fuzzapp.io
  • General Contact: support@fuzzapp.io
  • Registered Office: 10th Flr, Nesco Tower 4, C WING, Western Express Highway, Goregaon East, Goregaon East, Mumbai- 400063, Maharashtra, India